Delivery & Returns
We understand the importance of timely and secure delivery to make your gift-giving experience a delight, which is why we offer the following delivery options…
FREE UK DELIVERY ON ORDERS OVER £35
Shipping options for UK orders
UK shipping costs are calculated based on the weight of the package. We offer a standard shipping option (2-4 business days) that does not include tracking. Or an express shipping option (1-3 business days) that does include tracking. We recommended using a tracked service as we cannot be responsible for parcels that are lost in transit.
You can view the shipping charges at checkout before finalising your purchase.
Order Processing:
All orders are completed, ready for despatch within 1-2 days after purchase.
You will receive a confirmation email upon purchase with your order details.
You will also receive a notification email when your order is despatched. If you selected a tracked delivery option, this email will include your tracking information.
International Shipping
Bella & The Moon proudly offers international shipping, allowing you to send thoughtful gifts to loved ones across the globe.
Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Bella & The Moon is not responsible for these charges.
All international orders are sent with Royal Mail International Tracked Delivery for end-to-end tracking so you know where you parcel is at all times.
European shipping costs £17.99 and will arrive in 3-5 working days from despatch date.
Orders going out to the rest of the world costs £23.99 and will arrive in 6-7 business days from despatch date.
Returns, Refunds & Exchanges
We accept returns up to 14 days after delivery if the item is unused and in its original, pristine condition. We will refund the full order amount minus the shipping costs for the return. Any goods returned which are not in the condition in which they were sent will not be refunded.
The buyer must cover the return postage costs.
In the event that your order arrives damaged in any way, please email us as soon as possible at bellascagell.andthemoon@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Customer Support
